Frequently Asked Questions

  1. HOW DO I TRACK MY ORDER?

Once you confirm your cart then we will send you a confirmation message on your email. Right from the packaging of your order to the moving of the product, we will keep sending you notifications about the transaction of your order.

  1. HOW OUR REFURBISHED PRODUCT IS CERTIFIED?

Refurbished products have been professionally restored to working order. This means that the product has been inspected, cleaned, and renewed by our Refurbishment Team. The product will be packed in our own boxes with its accessories. We will provide you a sellers warranty for each product you buy from Gorefurbo.

  1. WHAT IS YOUR RETURN & REFUND POLICY?

In the unlikely scenario wherein any product delivered by Gorefurbo is found to be damaged, the customer shall have the option to return the product and seek another product (with the same specifications) or seek refund of the amount paid by him/her. Please note that in case you receive a damaged product please notify us within 24 hours of delivery if you want a refund, after 24 hours Gorefurbo shall refund or replace the product but the buyer is liable for any cost of damage after the product is returned and inspected.

In case the buyer is not satisfied by their product, Gorefurbo offers a 15 days return policy, making sure the buyer returns the product in the same condition as they received it. The buyer is liable for any cost of damage after the product is returned and inspected.

Gorefurbo undertakes to replace the defective product(s) within 7 business days of receipt of information from the customer. In case the customer has asked for a refund within 2 days of delivery , the same shall be processed within 7 business days from the receipt of intimation by the customer. The refund shall be processed through the same means by which the payment was made.

  1. DO YOU SHIP INTERNATIONALLY?

No,we do not ship internationally. Currently Gorefurbo’s services are available in India only. 

  1. YOU HAVE ANY DOUBTS?

You may please contact us through phone at 9599207207 or drop us an email at hi@gorefurbo.com . Our representatives will do their best to help you out.